Management of queuing and waiting for truck drivers by road transport customers

Time spent queuing and waiting for loading and unloading at customers’ premises can contribute to fatigue risk for long distance truck drivers yet the nature, constraints and effects of practices used to manage queuing and waiting by customers in Australian states that have adopted national fatigue management laws are undocumented. Drivers and company representatives were interviewed to elucidate queuing and waiting management practices. The results suggest drivers can experience poor management of queuing and waiting regularly and customer companies have viewed their role as preventing breaches of the law rather than managing fatigue risk.